Services
The kinds of automation I build. Each example comes from one of my projects.
Automating repetitive tasks
Steps that are repeated by hand, like copying details between tools or sending the same message again.
Example: in the clinic project, a booking is checked, saved to the patient list and confirmed without anyone retyping it.
AI writing assistance
Drafting or rewriting text that follows the same pattern every time.
Example: in the content project, AI writes the social media posts, and they are checked before anything is published.
Handling new enquiries
New enquiries that are not logged or followed up consistently.
Example: new patients get a patient number on first contact, and returning patients are matched to their existing record.
Connecting your tools
The same customer stored in several apps, with no single up-to-date record.
Example: bookings, treatment updates and patient feedback all update the same shared patient record.
Appointment reminders and follow-up
Reminders, feedback requests and aftercare that depend on someone remembering.
Example: reminders 24 hours and 2 hours before an appointment, feedback requests after treatment, and reminders for staff to make follow-up calls.
Content and social media publishing
Posting the same content to several platforms, and not noticing when a post fails.
Example: one article becomes posts for LinkedIn, X and Telegram, with a record of every post and an email when something fails.
How I work
- Discover. Understand how the process works today, who is involved and where the information lives.
- Design. Map the workflow, its decisions and what should happen when something goes wrong.
- Build and test. Build it and test both the normal path and the failure cases.
- Deploy and improve. Document how it works, hand it over and adjust it based on real use.
What automation is good for
- The same steps happen in the same order, many times a week.
- The information is already in a tool, a form or a spreadsheet.
- Mistakes come from copying or forgetting, not from judgement.
Decisions that need judgement, sensitive conversations and clinical decisions should stay with people. Automation can prepare them, route them and send reminders.