Portfolio

Automation systems I have designed and built for dental and healthcare clinics.

Healthcare Automation

3 projects

The problem: Booking, reminders, records, feedback and follow-up calls take up a lot of clinic staff time, and steps that rely on memory get missed.
The solution: Connected workflows follow each patient from first booking to aftercare, keeping one record per patient and preparing reminders and follow-ups on time.
How it works: A booking creates or updates the patient's record, with a permanent patient number.
Reminder messages are prepared before the appointment.
After treatment, the patient is asked for feedback and followed up later.
Expected outcome: Every patient has one up-to-date record and gets reminders and follow-up on time, without staff having to remember each step.

The problem: Each blog post has to be rewritten and posted by hand on every social platform, and failed posts can go unnoticed.
The solution: When an article is published, the system writes a post for each platform, publishes it and records what went out.
How it works: A new blog article is picked up automatically.
AI writes a version of the post for LinkedIn, X and Telegram.
The posts are published and each result is recorded in a spreadsheet.
Expected outcome: One article becomes posts for three platforms, with a record of every post and an alert if something fails.

The problem: Confirming appointments, sending reminders and asking for feedback take up reception time, and unhappy patients can go unnoticed.
The solution: Each appointment gets a WhatsApp confirmation and two reminders. Afterwards, the patient is asked for feedback and low ratings go to staff.
How it works: A new booking triggers a WhatsApp confirmation.
Reminders are scheduled for 24 hours and 2 hours before the appointment.
After the visit, the patient is asked for a rating, and low ratings alert staff.
Expected outcome: Every booking gets the same confirmation and reminders, and unhappy patients reach staff first.